Resources

GENERAL

SF311

For any emergency - police, fire, medical or other, call 911.

311 is the primary non-emergency customer service related to infrastructure and services. Available 24 hours a day, 7 days a week via phone, website or mobile app. SF311 is the resource to request assistance with everything from abandoned bicycles to water quality concerns to parking enforcement or street and sidewalk cleaning. Call 311 to request information or to make a service request. Service requests can also be submitted via the website or app.

Fire Department

All fire department information, including station locations and services.

San Francisco Municipal Transit Agency (SFMTA)

Muni routes and fares, transportation project updates, residential parking permits, online payment of parking tickets, towing information, enforcement requests and more.

Planning Department

Community planning, design review, planning code enforcement, zoning information, Planning Commission information and meetings. Within the Planning Department website, you can find the Property Information Map, which allows you to search for a wealth of information by address.

Department of Building Inspection

Apply for and submit building permits, find building permit information, track permits, file a complaint.

Neighborhood Emergency Response Team (NERT)

Community training for individuals, neighborhood groups and community-based organizations for both personal and neighborhood preparedness for disasters and emergencies.

San Francisco SAFE

Information and instruction regarding personal safety, neighborhood watch groups, and home security.

POLICE

Addresses within PHRA boundaries are served by either Northern Station (415.614.3400) or Richmond Station (415.666.8000). Station webpages include captain names, contact information, and station newsletters. You can find the police station for any San Francisco address with the SFPD Station Finder Tool.

STREET CRISIS RESPONSE TEAM

A City service for responding to Behavioral Health Crises—such as homeless, mental health & substance issues. These teams are an alternative to police response and usually consist of a paramedic or EMT, and a crisis responder. To access, contact 911 and ask for Street Crisis Response Team support. For more information, see the Crisis Team website.

SUPERVISORS

Members of the Board of Supervisors – San Francisco’s governing body – are elected by district. Residents and businesses within PHRA boundaries are part of Supervisorial-District 2 (Supervisor Catherine Stefani) or District 5 (Supervisor Dean Preston).

LIBRARIES

San Francisco Public Libraries

Create an online account, order materials, find resources and events. The Golden Gate Valley and Presidio Branches lie within PHRA boundaries, Western Addition branch is just outside.

Golden Gate Valley Branch: 1801 Green Street (between Octavia/Laguna), 415.355.5666

Presidio Branch: 3150 Sacramento St. (between Baker/Lyon) 415.355.2880

Western Addition Branch: 1550 Scott St. (between Post/Geary) 415.355.5727

PARKS

There are two major parks within PHRA boundaries, and a large national park adjacent. For city-wide park information, see San Francisco Recreation and Parks, and also the supporting nonprofit organization, San Francisco Park Alliance.

Alta Plaza Park

Steep hillside park with beautiful views, bounded by Clay, Jackson, Scott, and Steiner Streets. Children’s playground, tennis courts, outdoor basketball court, offleash dog area, restrooms. See also Friends of Alta Plaza Park.

Lafayette Park

Four-block park with great City views, bounded by Gough, Laguna, Washington, and Sacramento Streets. Picnic space, children’s playground, tennis, off leash dog play area, and restrooms. See also Friends of Lafayette Park.

Presidio of San Francisco

Beautiful multi-use National Park in the City’s former U.S. Army Base offering outdoor activities, events, restaurants, a performing arts theater, event space and more.